Program Effective Date: May 1, 2019
Last Revised: May 10, 2019
Important information about the program and this agreement
The Petal Perks Rewards Program Rules (“Rules”) apply to the Petal VISA® credit card (“Petal Card” or “Card Account”) issued by WebBank, Member FDIC. This document describes how the Petal Perks Rewards Program (“Petal Perks” or the “Program”) works and is an agreement between you, the person to whom the Petal Card was issued (“Accountholder” or “you”) and WebBank. You agree that your use of the Petal Card or any feature of this Program constitutes your acceptance of these Rules.
As a Petal Card Accountholder, you are automatically enrolled in the Petal Perks Rewards Program and will earn cash back points on Eligible Purchases (“Cash Back Points”), which you can then redeem for a statement credit or a check. The percentage of Cash Back Points earned is determined by the number of on-time payments made during the life of your Card Account and the dollar amount of Eligible Purchases made using your Petal Card. Regardless of redemption method or the percentage earned, you may simply see “cash back,” “Petal Perks,” or “rewards” in marketing and product materials when referring to the Cash Back Points you earned, may be eligible to earn, or which you may redeem. Details of the Program are described below. Petal Perks is provided by WebBank and is serviced by Petal Card, Inc. (collectively, “we,”“us,” or “our”).
“Eligible Purchases” are purchases, less credits for disputed charges, returns, transaction rebates, and other negative balance adjustments, made by you for your personal, family, or household use, using your Petal Card during the life of the Program.
Participation. The Program and its benefits are offered at our sole discretion and to fully participate you must be an Accountholder in Good Standing. Your Card Account is in “Good Standing” as long as you fully comply with these Program Rules, your Petal Visa Credit Card Cardholder Agreement as may be amended from time to time (“Cardholder Agreement”), disclosures agreed to as part of opening your Petal card (including, as applicable, the Privacy Policies, Truth in Lending Disclosure, and Risk-Based Pricing Disclosure) and Arbitration Agreement (collectively, the “Program Agreements”). At any time your Card Account is not in Good Standing, we may in our sole discretion permit you to make transactions, temporarily suspend your ability to make transactions, or close your account. If your account is not in Good Standing and we permit you to make a transaction(s), you will continue to earn Cash Back Points; however, you will not be able to redeem any Available Cash Back Points until your Card Account returns to Good Standing. If your account is not in Good Standing and we temporarily suspend your ability to make a transaction(s), you will not earn Cash Back Points and you will not be able to redeem any Available Cash Back Points until your Card Account returns to Good Standing. If your Card Account is closed by us because it is not in Good Standing or for any other reason you will forfeit any unredeemed Available Cash Back Points. If your Card Account is closed by you for any reason, you will forfeit any unredeemed Available Cash Back Points.
Our failure or delay in enforcing any of your obligations, or exercising a right or remedy, does not amount to a waiver of that obligation, right or remedy. Additionally, if we waive a particular obligation in one circumstance, it does not prevent us from subsequently requiring compliance with the obligation on other occasions.
We reserve the right to remove any participant from the Program in the event of suspected fraud or abuse in connection with the Program Agreements.
When and how you earn Cash Back Points. Your Account will be given a Cash Back Points status of 1%, 1.25%, or 1.5% on Eligible Purchases (except for variations caused by rounding) in accordance with the following rules:
● Upon card activation, earn 1% Cash Back Points on Eligible Purchases;
● After six (6) on-time payments, earn 1.25% Cash Back Points on Eligible Purchases; and
● After twelve (12) on-time payments, earn 1.5% Cash Back Points on Eligible Purchases.
For the purpose of counting on-time payments, a payment is on-time when you have a statement balance greater than zero and make at least the minimum payment listed on your periodic statement by the due date reflected on that statement. While you are able to make multiple payments per billing period, for the purpose of Petal Perks, you may accumulate only one on-time payment per billing period. If your Account is closed for any reason and you subsequently get a new Account, then on-time payments from your previous Account will not count towards the accumulation of on-time payments for your new Account.
Cash Back Points will be allocated based on the status tiers above. There is no minimum amount of Eligible Purchases required before earning Cash Back Points and no maximum limit on the amount of Cash Back Points you can earn over the life of your Card Account.
From time to time, bonus cash back points (“Bonus Cash Back Points”) may be available on certain Eligible Purchases and may take the form of a higher percentage of Cash Back Points than the standard Cash Back Points status tiers or some other form of reward. Bonus Cash Back Points will be subject to the Program Agreements as well as any other applicable terms and conditions associated with the Bonus Cash Back Points offer and may also be contingent upon your agreement with terms and conditions required by Third Party Service Providers. Bonus Cash Back Points may accrue and be available for redemption in the same manner as Cash Back Points. Petal will notify you of Bonus Cash Back Points offers if, and when, they are available.
Transactions not eligible for Cash Back Points. Purchases for business or commercial use or any purchases prohibited by the Program Agreements are not eligible for Cash Back Points. Other purchases and transactions not eligible for Cash Back Points include, but are not limited to, the following:
● balance transfers, direct or indirect
● cash advances, if applicable
● traveler’s checks, foreign currency, money orders, wire transfers or similar cash-like transactions
● lottery tickets, casino gaming chips, race track wages, or similar betting transactions purchases that are returned or otherwise credited to your Card Account
● interest and fees, if applicable
● unauthorized or fraudulent charges
● finance charges
● purchases of gift cards or pre-paid cards
● purchases of cash equivalents
● person-to-person payments
Any Cash Back Points earned from ineligible transactions are subject to forfeiture and we reserve the right not to award Cash Back Points if, in our discretion, you abuse or attempt to abuse the Program Rules in any way.
When and how you can use your Cash Back Points. Cash Back Points earned during a billing period become available for redemption during the following billing period when they are added to your available Cash Back Points balance (“Available Cash Back Points”). We may round the amount of Cash Back Points earned from Eligible Purchase up or down in a manner determined in our sole discretion. For any given billing period, the amount of Cash Back Points added to your balance is based on the net dollar amount of Eligible Purchases made during the previous billing period. If the net dollar amount of your Eligible Purchases are negative for a billing period, Cash Back Points will be deducted from your Available Cash Back Points and may result in a negative Available Cash Back balance.
You can redeem your Cash Back Points through an account statement credit or by having a check mailed to the address on file with your Card Account. Once you request to redeem your Cash Back Points, you cannot cancel or otherwise revoke the request. We reserve the right to reject any redemption request if we cannot verify your identity or account information and we reserve the right to stop payment on any check redemption request should your account no longer be in Good Standing.
Redemption for an account statement credit:
● Login to your online Card Account via Petal’s website or mobile application to request to redeem your Cash Back Points for a statement credit.
● While the statement credit will reduce your balance, you are still required to make at least your minimum payment each billing period.
● There is no minimum to the amount of Cash Back Points you are required to redeem in order to receive a statement credit.
● You may only redeem for a statement credit up to the amount of your current Petal Card balance. That is, a statement credit redemption cannot result in your Petal Card having a credit balance (that is, a balance less than zero).
Redemption for a check:
● Contact Petal Support by calling the number on the back of your card to request to redeem your Cash Back Points for a check.
● For Cash Back Points to be redeemed for a check, you must request to redeem Cash Back Points in an amount equal to $20 or more.
● You can redeem for a check up to the amount of your Available Cash Back Points, which can be viewed by logging-in to your account on Petal’s mobile or web application.
● Checks will only be mailed to the address on file with your Card Account and will only be mailed within the United States.
Cash Back Points accumulation limits. There is no annual or lifetime maximum on the amount of Cash Back Points you can earn.
Cash Back Points duration and other terms. Earned Cash Back Points will not expire as long as your Card Account is open and remains in Good Standing. But, if your Card Account is closed for any reason, your participation in the Program will be terminated and you will lose any Available Cash Back Points you have not redeemed. Earned Cash Back Points are non-transferable and cannot be redeemed by anyone other than the Accountholder. Additionally, Cash Back Points have no cash value and are not your property, until successfully redeemed.
Other Important Information You Should Know
Cash Back Points Activity. Our processing platform serves as the final record of your Cash Back Points activity. This includes the amount of Cash Back Points you have available for redemption, the amount of Cash Back Points you’ve redeemed, and the percentage of Cash Back Points you will earn on Eligible Purchases. In the event there is a discrepancy between your records and the processing platform, the information from the processing platform will be deemed correct.
Audits. We reserve the right to audit the Accountholder’s Card Account for compliance with these Program Rules. In the event the audit reveals discrepancies, the processing of Petal Perks may be delayed until such discrepancies are resolved.
Other Conditions. You acknowledge the Program is a promotional program as to which no consideration has been paid to you. Unless and until you redeem Cash Back Points in accordance with these Program Rules, no right, title, or interest in the Cash Back Points has been conveyed. The Program, including these terms and conditions, is subject to the Governing Law and Arbitration provisions of the Cardholder Agreement governing your Card Account. You consent and authorize us, our affiliates or any non-affiliated third parties with whom we contract to manage the Program to share information about you and the Program, as necessary, to effect, administer, enforce, service, or fulfill the terms of the Program. The Program is void where prohibited by federal, state, or local law. You are responsible for any tax liability, including disclosure requirements, related to your participation in the Program. Please consult your tax advisor if you have any questions about your personal tax situation.
Governing Law. The Rules are governed by federal law and, to the extent state law applies, the laws of the State of Utah without regard to its conflicts of law principles.
Program Modifications. We may, from time to time, or at any time, add, modify, or delete any benefit, service, or feature of this Program. Changes to the Program may include, among other things, modifying Eligible Purchases, the way Cash Back Points are earned, excluding transactions, lowering or otherwise changing Cash Back Points percentage rates or imposing additional restrictions or terminating portions of the Program, with or without notice to you. In the event the complete Program is terminated you will be given a reasonable period of time from the date termination is announced to redeem your earned Cash Back Points.
We will give you notice of any such changes by posting an updated copy of this agreement to Petal’s website. In some cases, notices may also be delivered to you electronically by email or through our online services, such as petalcard.com or the Petal Card Mobile App. These changes are effective upon the posting of the agreement, or other notice being sent, and will be considered part of this agreement. It is your responsibility to review the website or review any notice to stay aware of any changes. Please refer to the “Last Revised” date at the top of this page to see when these Program Rules were last revised.
WebBank and Petal Card, Inc. are responsible for the operation and administration of the Petal Perks Program.
Visa® and the Visa brand mark are registered trademarks of Visa Incorporated.